Tracking and controlling system performance is tedious and complex, but it's necessary for businesses that care about efficiency and uptime. If you feel like system performance is out of your control, regaining that control should be a top priority.
Without control over system performance, your business is missing out on crucial analytics and optimization opportunities.
A surprising number of companies have lost control of their system performance as they deal with limited visibility into complex systems.
Oftentimes, these organizations had control at one point, but it slipped away because while their systems evolved, their processes did not.
When it comes to the world of IT, the "old way" just doesn't cut it anymore.
If you're still relying on traditional metrics, like the quantitative and tangible side of IT (think bandwidth and storage), you're missing out on the big picture.
Some companies begin to track simple metrics, like how often their systems go down, and think they're on target — but that's only a tiny piece of real performance control.
Regaining control of your system performance means completely rethinking which metrics you are tracking.
Ultimately, you'll need both tangible and intangible measures, and they need to go beyond internal data.
Front-end metrics like user experience and customer loyalty should also factor into how you grade system performance at any given time.
So, let's explore the best practices you should follow to regain control of your system's performance while scoring valuable insights along the way.
Too often, the IT department operates in a silo. Other departments send in reports and requests and the IT department responds with notices, updates, and new releases.
If that's the extent of cross-collaboration within your organization, it's time to rethink your approach.
By encouraging the IT department to collaborate with the sales team, support team, and all the other business units, you'll be able to understand how your systems support (and hinder) day-to-day operations.
This collaboration also represents the chance for IT to empower other units with key metrics, and vice versa, to help with product development, financial reports, and more.
Many organizations create a process to define and track metrics in a way that's entirely internal, but where does that leave you when deciding what's "good" for a given metric?
Instead of isolating your performance tracking, take the time to compare your system measurements to industry benchmarks.
This will help you evaluate performance and value, and identify areas where you can improve.
Industry benchmarks also help you identify instances of overspending and underspending, allowing you to strike a balance that will support system performance and help optimize your IT approach in the long run.
Once you dive into the truly valuable metrics, you might find that performance issues within your system are disengaging your users.
If you currently rely on your users to self-report problems they're having with your system, you're leaving a lot of things up to chance and it's unlikely to work out in your favor.
There's no doubt that you need countless metrics in order to track the performance of your system.
Some of those metrics should include key performance indicators (KPIs) that you can link to business processes.
For instance, you should measure the impact of system performance on customer experience, loyalty, churn rate, and other metrics that your sales department is tracking.
A number of tools exist to help organizations manage their increasingly complicated tech stack. It's worth investing in a performance management system in order to keep your business on track.
Whether you're dealing with cloud-based, hybrid, or on-site hardware and software, it's essential that you have a "home base" where all the important metrics can be found.
Advanced performance management will allow you to dig deeper into the insights that matter, while the help of artificial intelligence and machine learning can accelerate problem-solving and create detailed reports on the fly.
Implementing a performance management system will take time, but it's an endeavor that's worth investing in if you hope to regain control of the performance of your system.
If your organization can take care of all issues and deal successfully with them, then congrats, continue to smash the obstacles and regain control of your system performance.
If you're not part of that "know all" category, then definitely you need support and help from other professionals so you can avoid situations of not having in control the performance of your system.
The harm that can be caused by such situations can bring ugly scenarios to the table.
Having all that said, do not neglect following the best practices of your system performance and do not hesitate to reach out to professionals.
At Adservio, our mission is to build resilient digital experiences, and one of the ways we do that is by helping organizations regain visibility into their complex systems.
Through advanced insights, we're able to put you back in the driver's seat for your system and give you all the information you need to make smart decisions that drive results.
If you feel like you've lost control of your system, or if you're struggling to retain visibility as your system scales, Adservio can help.
Our team of experts can connect your organization with the tools and expertise it needs to break through the roadblocks so you can accelerate growth.
Interested in taking the next step to regain control over system performance? Contact us to learn more.