Business Process Modeling Techniques

The schematic diagram of a company's business workflows as a way of identifying improvement opportunities is known as business process modeling.

8 min
Business Process Modeling Techniques

One way to improve your business's productivity and efficiency is by using business process modeling techniques. Business process modeling is the process of diagramming and documenting the steps involved in a business process.

This can help you identify bottlenecks and inefficiencies and make changes that will drive up your overall productivity.

Understanding BPM

Before you can start using business process modeling techniques, it's essential to understand the basics of BPM. Business process modeling is a way of representing a business process in a diagrammatic format.

This can be used to document an existing process or to design a new one. When creating a model, you will need to identify the different steps involved in the process and show how they are connected.

You will also need to include any decision points and specify what conditions need to be met for each path to be followed. By doing so, you can identify problems with your business, and use the data to optimize business processes.

Components of a business process model

Though every business process is different, there are some common elements that you will find in most models. The following are the four main components of business process models.

  • The sequence of activities: This is the order in which the activities will be carried out.
  • The people or roles involved: This component includes anyone who will be carrying out the activities.
  • The resources required: These are anything needed to carry out the activities, such as materials, equipment, or information.
  • The outputs of each activity: This component includes anything produced as a result of the activity, such as a document, product, or service.

Once you have created your model, you can use it to analyze the efficiency of your current process.

By looking at the model, you can quickly see where bottlenecks occur and where there is room for improvement. You can also use the model to test out new process designs and see how they would impact your overall productivity.

Business process modeling techniques 

There are several different techniques that you can use when creating a business process model. The most common techniques include:

  • Role interaction diagrams: Role interaction diagrams show the interactions between different roles in a process. Two common types of role interaction diagrams are sequence and collaboration diagrams. Sequence diagrams show the order in which activities are carried out. They can be used to identify what is needed for specific business activities. On the other hand, collaboration diagrams show how different roles interact with each other. They can be used to visualize the responsibilities of each role and identify areas where there is potential for confusion or misunderstanding.
  • Flowcharts: Flowcharts are one of the most commonly used business process modeling techniques. They provide a high-level overview of a process flow and can be used to identify both simple and complex processes. When creating a flowchart, you need to use symbols to represent different activities, decision points, and connectors.
  • Gantt Charts: Gantt charts are a type of bar chart that is often used in project management. They can be used to visualize the sequence of activities in a process and track a project's progress. Gantt charts can also identify potential risks and issues and make sure that they are addressed promptly.
  • Data flow diagrams: Data flow diagrams show the movement of data through a process. They can be used to identify where data enters and leaves the system and how it is transformed along the way. Data flow diagrams use symbols to represent different activities, data stores, and data flows.
  • BPMN: BPMN is a standard business process modeling notation. It includes graphical representation with symbols representing flow objects, connecting objects, swim lanes, and artifacts. With BPMN diagrams, you can create standardized models that all team members can easily understand.
  • EPC: EPC is a modeling notation based on event-driven process chains. It uses symbols to represent different events, functions, and connectors. EPC diagrams can be used to create autonomous business processes that software can execute.
  • UML activity diagrams: Unified modeling language (UML) activity diagrams are essential for illustrating the design of a system in a way that is understandable to all stakeholders, business analysts, and people without programming knowledge. They can be used to show the flow of data and control between different parts of a system.
  • Object-oriented methods: Object-oriented methods are a type of business process modeling based on objects and classes. With this technique, you can create more detailed and complex models. Object-oriented methods use encapsulation, inheritance, and polymorphism to develop models.
  • Role activity diagrams: Role activity diagrams can be used to illustrate intangible activities within an organization. They can be used to show how different roles interact with each other and how they contribute to the organization's overall goal. Role activity diagrams are helpful in understanding the relationships between different parts of an organization.

Key benefits of business process modeling

Business process modeling is a powerful tool that can be used to improve the efficiency of an organization. Some of the key benefits of business process modeling include:

  • Improved communication: Business process models can be used to communicate the steps involved in a process and make sure that everyone is on the same page. By creating a shared understanding of a process, you can avoid misunderstandings and confusion.
  • Improved efficiency: Business process models can help you identify bottlenecks and inefficiencies in your processes. By streamlining your processes, you can save time and resources.
  • Increased flexibility: Business process models can be adapted as your needs change. They provide a flexible framework that can be easily modified to accommodate new requirements.
  • Improved customer satisfaction: Business process models can help you deliver a better experience to your customers. By understanding their needs and expectations, you can create processes tailored to their needs.
  • Improved compliance: Business process models can help you to meet regulatory requirements. By following a standard methodology, you can ensure that your processes are compliant with all relevant laws and regulations.
  • Implement new systems and technologies: Business process models can be used to assess the impact of new systems and technologies. By understanding the potential implications of a change, you can make sure it is introduced in a controlled and safe manner.
  • Automate manual processes: Business process models can help identify which segments in a system can utilize process automation. Automating manual processes can save time and resources and improve the accuracy of your data.

Business process modeling tools

Several different software tools can be used for all types of business process modeling use cases. The following are five of the most popular business process modeling tools:

1. Kissflow

Kissflow is a cloud-based business process management tool that offers a visual drag-and-drop interface. It has features such as workflow automation, task management, and document collaboration. With a no-code approach, it is designed to be easy to use for non-technical users.

2. is a cloud-based project management tool that offers a wide range of features for business process modeling. These include process mapping, workflow management, and real-time team collaboration.

3. Interfacing

Interfacing is an enterprise-level business process modeling tool that offers various features, including process mapping, content reporting, and custom document generation.

4. Wrike

Wrike is a cloud-based project management tool that provides several features for business process modeling, including process mapping and hundreds of app integrations. With Wrike, you can easily create and share process maps with your team.

5. Bizagi

Bizagi is a cloud-based business process management tool that enables businesses to optimize their processes. Bizagi provides various features that allow companies to map out their operations, create workflow diagrams, and track process performance.


Overall, business process modeling is a powerful tool to help organizations improve processes by boosting efficiency and effectiveness. When used correctly, it can help businesses streamline their operations, save money, and improve customer satisfaction.

However, like any tool, it must be used carefully and thoughtfully to achieve the desired results. With careful planning and execution, business process modeling can be a valuable asset to any organization.

If your business is looking to improve its processes, our team at Adservio can help. We specialize in business process improvement and have a proven track record of assisting companies in achieving their goals.

Contact us to learn more about our services.

Published on
May 27, 2022

Industry insights you won’t delete. Delivered to your inbox weekly.

Other posts