Site Reliability Engineering, or SRE, is a professional role that straddles the duties of the DevOps teams and Operations. This software engineer role handles various IT operations, including software development. Primary tools for this position include systems software with capabilities such as automation.
This role is becoming increasingly necessary because many companies and organizations rely heavily on expanding multiple digital services. Reliability and reputation are vital to establishing and maintaining a foothold in many industries.
The first step in implementing an SRE department is determining your goals for the company and the newly formed role.
Additionally, it's essential to understand and relay details about desired SRE practices. Create a detailed overview of fundamental principles that propel this role and help it integrate into the company's fabric.
Once this information is established and thoroughly logged, outline the course of the implementation and the plan for managing those roles in the coming months.
We feel that some primary considerations include how you plan to effectively scale your role and use metrics to gain perspective into your new venture. Once the role is in place, understand how to plan and carry out activities transparently.
Getting the best results from integrating your SRE role or roles helps ensure a company gets the best, most qualified talent on board from the start. These professionals must be able to work with other SRE team members and IT teams to fulfill smooth integration processes and solve issues along the way.
The ideal candidates will likely have strong backgrounds in cloud technology, automation, software or systems engineering, and DevOps or IT culture. However, as the title implies, a focus on reliability is critical to finding the right individuals for these positions. Other key soft skills for the ideal employee include:
These skills prove highly desirable in a candidate because they demonstrate several beneficial traits, including flexibility and the ability to work with other professionals when sharing ideas that could evolve systems and improve customer experience.
Each organization is unique from any other, and so should a company's SRE roles. They must be suited to a specific industry and offering. Reliability is crucial, but a company must also place high importance on the customer's overall satisfaction and the company's overall efficiency.
Ideal candidates consider company culture, offerings, target audience demographics, and the company's goals as a whole and integrate those ideals into daily practice in an SRE position.
Once all the details related to practice, expectations, team roles, and functionality, it's time to launch this role. Going about this process can be tedious, and it's best to approach implementation in a company-critical role. Using an approach like agile methodologies is the most effective way to outline the project and implement it over the course of months.
We feel it's important to relay the significance of knowing when and where to use site reliability practices. When used in the correct position and with the proper best practices, these roles can drastically improve the customer experience and solidify reliability standards across the department. Make improvements and learn from mistakes to prevent missteps and propel performance optimization.
Another area of focus during the initial launch is to ensure the company has a certain level of system scalability as your business changes and grows. Companies carefully consider the initial with the input of crucial stakeholders within the company.
We recommended considering risk and carefully assessing before following through with any implementation.
Potential impacts and acceptability among stakeholders are essential, but launching an application within a process or in a department where it will effectively demonstrate its value via observability and analytics in real-time is a best practice.
We know the benefits of harnessing SRE roles to streamline departments' processes. Companies deciding to take this route can expect improved reliability while delivering a better customer experience through innovation.
Using the latest tools, such as Prometheus, and harnessing ideas, such as automating as many tasks as possible, allows companies to stay on the cutting edge of developments and offerings that will improve the customer experience and cement a position as an industry leader or authority.
The goal is to carefully choose SRE placement in a way that delivers continuous performance and benefits to the customer. Hence, selecting a customer-facing department or delivering custom software development for products is a good choice.
We also recommend avoiding third-party commercial off-the-shelf systems and opting for integration into a custom system designed specifically for company offerings.
We realize that implementing SRE teams is a big focus, but evolving and streamlining over time should also be of key importance. Optimization operations are essential with initialization and help create trust and demonstrate capabilities.
However, using those practices and adding to those applications with lessons learned and additional optimization practices will help the company evolve and continue to upgrade performance and features.
Expansion of the design and delivery of products is the best way to continue to create growth and appeal to a customer base. Combining your initial practices with new and improved SRE approaches allows a company to achieve measurable results and build its reputation and unique fingerprints in its industry.
When a company is ready to take the next step in SRE implementation and support features, call on Adservio to assist. We provide the tools to advance their offerings and innovation to make a measurable difference in customer satisfaction.
SRE integration is a big step toward evolving company practices and improving the approach in departments or roles that affect customer-facing technology and features. Now is the time to get started and watch the improvements make a real impact on reliability and overall company reputation. Reach out to us to find out more or begin implementing SRE strategies.